In the past, billing was an arduous process requiring a great deal of manual data entry. However, utility billing solutions have helped streamline the billing process by offering an electronic billing system. If you choose to outsource billing, you will find that your billing will be seamlessly integrated with your GIS, Financial, and Asset Management systems.
You may be willing to outsource, but doing so probably depends on maintaining a local presence in billing. This will create utility billing solutions that are highly organized and easy to manage. Utility billing services should provide an extra level of customer service for your base, rendering the entire payment process transparent and easy to understand.
Utility billing solutions should provide real time system access from the field so that all components of your organization are capable of sharing up to the minute information with one another. Utility billing solutions should take care of inefficiencies related to time lag. Therefore, your customers can always be certain that payment will be reflected across departments and services.
Solid utility billing solutions will facilitate correct meter reading, which in turn will guarantee a higher percentage of accurate billing statements. This will cut down on customer complaints. Thus, your customer service team can be streamlined.
By providing greater control over accounts receivables, innovative billing solutions will positively impact your reporting capabilities allowing for closer adherence to federal, state, and local regulations, as well as a greater ability to provide data in a more timely manner to any agency that may need it. This seamless integration between public interest and full capitalization of resources will create a leaner, less bureaucratic system of utility related billing. Utility billing solutions are therefore cost effective and will add value to your business by giving customers what they want while respecting your bottom line.